Mehmonxonalar - Hotels

Mehmonxonalar ta'minlash turar joy, odatda xususiy xonalarda, kichkina xonadagi oddiy ko'rpa-to'shaklardan tortib, kecha-kunduz ishlaydigan xodimlar bilan jihozlangan, ularga mos narxlar.

Mehmonxonalarda mehmonlarga ma'lum darajadagi xizmat ko'rsatiladi; hech bo'lmaganda qabulxona stoli. Turar joylardan tashqari, ba'zi mehmonxonalar konferentsiyalar va shaxsiy tadbirlar (masalan, to'y ziyofati, kompaniyaning yubileylari) uchun joy bo'lib xizmat qilishadi, hatto mehmonlar yoki mehmonlar u erda uxlashni rejalashtirmagan bo'lsalar ham.

Xonani bron qilish

Ko'pgina hollarda, mehmonxonalar ma'lum bir mehmon kelishini kutib turadigan mehmonxona tomonidan joylashtirilishi uchun, mehmonxonalar xonalari oldindan band qilingan yoki zahiraga olingan. Mehmonxonalardagi xonalarni shunchaki kirib, old stolda so'rab-surishtirish orqali ijaraga olish mumkin, ammo bu pasayish bilan uchrashishi mumkin, chunki mehmonxona tunni to'liq band qilgan bo'lishi mumkin.

Xonalarni to'g'ridan-to'g'ri mehmonxonalar yoki vositachilar, masalan, sayohat veb-saytlari orqali bron qilish mumkin (yig'uvchilar) va sayohat agentliklari. Aviakompaniyalar, temir yo'llar, parom operatorlari va boshqa sayohatlar bilan bog'liq xizmat ko'rsatuvchi provayderlar ko'pincha o'zlarining yo'lovchilari va mijozlariga odatdagi xizmatlaridan tashqari mehmonxona xonasini bron qilish imkoniyatini taqdim etadigan vositachi sifatida ham qatnashadilar.

Xona narxi

Shuningdek qarang: Kutish # Savdolarni topish

Agar siz munosib reytingli mehmonxonada tursangiz, hisob-kitob odatda sizning sayohat byudjetingizning muhim qismidir. Umuman olganda, xona narxlari mehmonxonaning joylashgan joyi boyligini aks ettiradi. Mehmonxona xonalari kam daromadli mamlakatlar va kambag'al mahallalar, kosmopolit ishbilarmonlik tumanidagi shu kabi baholangan mehmonxonadan arzonroq bo'lishi mumkin.

Mehmonxonada qolish uchun to'lanadigan narx odatda xona stavkasi bilan belgilanadi, ya'ni xonada har kecha bo'lish uchun to'lanadigan stavka. Xonaning asosiy stavkasi odatda turar joydan boshqa narsani o'z ichiga olmaydi. Boshqa xizmatlar, shuningdek ovqatlanish, odatda qo'shimcha to'lovlarni talab qiladi. Xonalar va mehmonxonalarning ayrim imkoniyatlaridan foydalanish, shuningdek, mehmonlar uchun bepul bo'lmasligi mumkin. Rezervasyondan oldin yoki hech bo'lmaganda ma'lum xizmatlardan foydalanishdan oldin narxga nima kiritilganligini va qo'shimcha xarajatlar qanday bo'lishini tekshirish yaxshidir.

Odatda mehmonxonalar standart stavkada old stolda qayd etiladi va mehmonxonada va xonalarda tez-tez ko'rinib turadi, bu ko'pincha "deb nomlanadi raf tezligi. Rack stavkasi odatda mehmonxonaning xona uchun oladigan eng yuqori stavkasidir, chunki bu ko'pincha qonuniy cheklovlar bilan talab qilinadi. Odatda, bir kecha uchun stavkadan past bo'lgan ko'plab stavkalar mavjud va stavka qiymati bir qator omillarga bog'liq. Mehmonxonalar o'zlarining taklif qilingan narxlarini qanday belgilashlarini bilish, kerakli xonani arzonlashtirishga yordam beradi.

Stavkaning qiymatiga ta'sir qilishi mumkin bo'lgan ba'zi omillar:

  1. Oldindan band qilish - oldindan, oldindan buyurtma qilishda maxsus, past narxlar mavjud. Mehmonxonalar o'zlarining yashash imkoniyatlarini yaxshiroq boshqarish uchun iloji boricha ko'proq xonani oldindan buyurtma qilishdan juda manfaatdor. Eng yaxshi narxlar odatda 21 kun yoki undan ko'proq vaqtni bron qilishda taqdim etiladi, lekin hatto bir necha kun oldin bron qilish sizga tez-tez mehmonxonada mehmonxonaga kirayotganda rack stavkasidan yaxshiroq narxni beradi - qachon ular sizning xonangizdan qat'iy nazar olib ketishingizni bilishadi.
  2. Bekor qilish - ko'pgina rezervasyonlarni tunash tunigacha bekor qilish mumkin, shuning uchun mehmonxona sizning xonangizni saqlab qolish xavfini tug'diradi, keyin siz uni oxirgi daqiqada bekor qilasiz. Agar siz bunga imkon bermaydigan stavkani tanlasangiz, u odatda pastroq bo'ladi, ammo rejangiz o'zgarishi kerak bo'lsa, siz pul yo'qotish xavfiga duch kelasiz.
  3. Avans to'lovi - siz odatda mehmonxonada bo'lish uchun to'lovni to'lashingiz mumkin, ammo ba'zi bir jozibali narxlar oldindan to'lashingizni talab qiladi.
  4. Bronlash kanali - ba'zida bronni konsolidator veb-sayti orqali narxni yaxshiroq bron qilishingiz mumkin. Aksincha, mehmonxonalar ba'zida faqat o'z veb-saytlari orqali bron qilinganida maxsus narxlarni taklif qilishadi.
  5. Mavsumiylik - aksariyat yo'nalishlar odatda sayyohlik uchun yuqori mavsumga ega, chunki u erda qolish maqbulroq, shuning uchun stavkalar o'shanda yuqori bo'ladi. Odatda bu ob-havo sharoitlariga bog'liq (aksariyat yo'nalishlar iliqroq oylarda ko'proq sayyohlarni ko'rishadi, tosh chang'i sayr qilish joylaridan tashqari, yaxshi qor qoplami bo'lgan oylar ko'pchilik sayyohlarni jalb qiladi). Boshqa tomondan, ishbilarmon mehmonxonalar bayram va dam olish kunlari arzonroq bo'lishi mumkin.
  6. Maxsus tadbirlar - Shuningdek, yil davomida ba'zi hodisalar mavjud, masalan, bayramlar, bayramlar yoki maxsus tadbirlar (masalan, taniqli futbol uchrashuvlari, kontsertlar, festivallar) talab va stavkalarga ta'sir qilishi mumkin. Ish joylari uchun savdo yarmarkalari ko'pincha narxlarni sezilarli darajada oshiradi. Agar siz ushbu tadbirlarda ishtirok etishni niyat qilmasangiz, belgilangan manzilda rejalashtirilgan tadbirlar taqvimini tekshirib ko'ring va oshirilgan narxlardan qochish uchun ulardan saqlaning.

Kirish va chiqish

Ro'yxatdan o'tish va chiqish odatda mehmonxonaning old stolida amalga oshiriladi

Mehmonxonaga kelgandan so'ng, mehmonlar ro'yxatdan o'tishlari kerak, ya'ni old xonaga ma'lum bir xonada joylashgan mehmonlar haqida ma'lumot berish, rezervasyon haqida ma'lumot berish, stavkalar va shartlarni tasdiqlash, xonani tayinlash va xonaning kalitini olish. Cheklov mehmonning yashash muddati tugagandan so'ng amalga oshiriladi. Old stol xodimlari kelib tushgan to'lovlarni taqdim etadilar va mehmonlar hisob-kitoblarni amalga oshiradilar. O'sha paytda xonaning kaliti old stolga qaytariladi.

Mehmonxonalarda odatda ro'yxatdan o'tish va chiqish vaqtlari belgilangan bo'lib, ular ro'yxatdan o'tishlari mumkin bo'lgan eng erta soat va oxirgi soatlarda hisobga olinadi. Odatda ular bir xil vaqtga ega emas - mehmonxonalar ro'yxatdan o'tish va chiqish vaqtlari orasida bir necha soat vaqt ajratib, xonalarni tozalash va imkon qadar so'nggi daqiqada bo'shashishi mumkin bo'lgan xonalarni tayyorlashga imkon beradi (shuning uchun mehmonxonada bir kunlik yashash) odatda, barcha mavjud vaqtlardan foydalansangiz ham, 24 soatdan qisqa). Aks holda, ro'yxatdan o'tish va chiqish vaqtlari resepsiyon xodimlarining mavjudligi bilan cheklangan - barcha mehmonxonalarda 24 soat davomida ishlaydigan stollar mavjud emas. Kichkina mehmonxonalarda old stol doimiy ravishda ishlamaydi va diqqatni jalb qilish uchun qo'ng'iroq yoki sizni barga yo'naltiruvchi belgi bo'lishi mumkin.

Agar siz kechqurun kechqurun kelishni kutmoqchi bo'lsangiz (ehtimol kechqurun soat 20.00 dan keyin), mehmonxonaga kutilayotgan kelish vaqtini xabar berib, kelishingizga ishonch hosil qilish va kelgandan keyin maxsus kelishuvlarni amalga oshirishingiz kerakligini bilib olish tavsiya etilishi mumkin. Agar mehmonxona sizning rezervasyoningiz uchun hech qanday to'lovni amalga oshirmagan bo'lsa, ular kechiktirilgan tekshiruv tufayli sizdan kredit karta bilan kafolatlanishingizni so'rashlari mumkin; aks holda, agar siz erta oqshomgacha kelmasangiz, ular xonani qayta sotishga urinishlari mumkin.

Oxirgi chiqish vaqti mehmonxonalar orasida o'zgarib turadi, lekin odatda tushga yaqinlashadi, ro'yxatdan o'tish odatda soat 14.00 dan boshlab amalga oshiriladi. Mehmonxonalarda avvalroq ro'yxatdan o'tish va keyinroq chiqib ketish odatda qo'shimcha to'lovlar hisoblanadigan qo'shimcha xizmatlar sifatida qaraladi. Ba'zan ularni ba'zi mehmonlarga imtiyoz sifatida bepul taqdim etish va ba'zi tariflarga yoki maxsus paketlarga qo'shish mumkin. Aytish joizki, ba'zida mehmonxonalar mehmonlarni ertaroq qabul qilishga yoki kechki so'rovga binoan, old xonada qo'shimcha shartlarsiz va xonalar mavjud bo'lsa, to'lovlarni to'lamaydilar.

Iltimos, unutmangki, sizning yashashingiz tugagan kuni tegishli chiqish vaqtlarida ro'yxatdan o'tolmaslik ko'pincha xonani yana bir kecha-kunduz egallashi va shuning uchun tungi stavka to'lashiga olib keladi. Kechikib chiqishni oldindan stol xodimlari bilan kelishib olish kerak.

Ko'pgina mehmonxonalar sizning xonangizni saqlashingiz mumkin bo'lgan xonani taklif qiladi yuk chiqish va shahardan ketish o'rtasida. U erda qimmatbaho narsalarni qoldirmang, chunki kimdir noto'g'ri chamadonni olib ketishi mumkin.

Ba'zi mehmonxonalarda ro'yxatdan o'tish va chiqishni mehmonxonaning qabulxonasidagi avtomatlashtirilgan kiosklar orqali amalga oshirish mumkin. Bu iqtisodni o'lchash (arzon narxlarga e'tibor qaratadigan xodimlarni ishga joylashtirish o'rniga, avtomatlashtirilgan xizmatlarni taklif qilish o'rniga) yoki qulaylik (avtomatlashtirilgan ro'yxatdan o'tish va chiqish ba'zi holatlarda ba'zi sayohatchilar uchun tezroq va qulayroq bo'lishi mumkin) sifatida taqdim etilishi mumkin.

Xona turlari

Odatiy ikki kishilik mehmonxona xonasi.

Bitta mehmonxonada turli xil xonalar mavjud bo'lishi mumkin. Bir xil xonalarga ega bo'lgan mulklarda ham, ehtiyojlarini aniq qondirish uchun qaysi xona mavjudligini tekshirish yaxshidir. Xonalar yotoqlarning soni va turiga, kattaligiga, jihozlari va qulayliklariga, shuningdek, bezak va dizayniga qarab farq qilishi mumkin.

  • Yagona xonalar yolg'iz sayohatchilar uchun mo'ljallangan. Ko'p mehmonxonalarda bitta xona aslida ikki kishilik xona bilan bir xil.
  • Ikki marta xonalar bitta to'shakda uxlab yotgan ikki sayohatchiga mo'ljallangan.
  • Egizak xonalarda ikkita alohida yotoq mavjud.
  • Uch xonalarda uchta alohida karavot, yoki ikki kishilik karavot va bitta karavot mavjud.
  • To'rtliklar xonalar 4 yoki undan ortiq kishiga mo'ljallangan.
  • Suite odatda ko'proq yashash uchun mo'ljallangan bir nechta xonali to'liq kvartiralar.
  • Asal oyi suitlari yoki kelin xonalari - bu katta hajmdagi ko'rpa yoki girdobli hammom bilan jihozlangan yangilik xonalari. Er-xotinlarga sotiladigan, ular odatda standart xonalardan kattaroq, ammo ko'p xonali lyukslar emas. Shuningdek qarang to'y va asal oyiga sayohat.
  • Samaradorlik restoranlarda ovqatlanish xarajatlaridan qochish uchun sayohatchilarga imkon beradigan oshxona yoki ovqat pishirish xonalari bo'lgan xonalar.

Hammom xonalari

Aksariyat zamonaviy mehmonxonalar shaxsiy xonalarni o'z ichiga oladi hammom (shuni anglatadiki, ularga faqat xonalardan kirish mumkin va ular faqat xonalarda joylashgan mehmonlar tomonidan ishlatilishi kerak), ularga lavabo, hojatxona va dush yoki hammom (yoki ikkalasi ham) o'rnatiladi. Ushbu turdagi tartib deb nomlangan ensuite, barcha standartlar bo'yicha mulklarda odatiy holga aylandi, garchi ba'zi bir mehmonxonalar hatto rivojlangan mamlakatlarda ham xonalarni taklif qilishda davom etmoqda umumiy hammom. Bunday hammom xonalari odatda umumiy koridorlarda joylashgan bo'lib, ular ushbu qavatda joylashgan xonalarning barcha aholisi tomonidan foydalanishga mo'ljallangan. Ko'pincha mehmonxona xonasida hammom bo'lmagan joy, hali ham suv oqadigan lavabo yoki hatto hojatxonani ham o'z ichiga oladi. Garchi odatiy bo'lmagan bo'lsa-da, eski binolardagi bir nechta mehmonxonalarda shaxsiy hammom bo'lgan ba'zi xonalar mavjud ensuite emas; buning o'rniga sizning kalitingiz faqat sizga koridorda joylashgan hammomga kirish huquqini beradi.

Ba'zi mehmonxonalarda, ayniqsa, imkoniyati cheklangan mehmonlarning ehtiyojlarini qondirish uchun jihozlangan hammom mavjud. Bunga cheklangan odam tomonidan qulay foydalanishni ta'minlash uchun maxsus tutqich va tayanchlar, dush idishnidagi o'ralgan o'rindiq va boshqa jihozlar kiradi. qariyalar yoki nogironlar yoki nogironlar kolyaskasidan foydalanadiganlar. Bunday sharoitlarni talab qiladigan mehmonlar mulkni ta'minlaganligiga ishonch hosil qilishlari va ushbu ehtiyojni bron qilish vaqtida etkazishlari kerak.

To'shak turlari

Quyidagi atamalar Amerika mehmonxonalari zanjirlarining ustunligi tufayli butun dunyo bo'ylab mehmondo'stlik sohasi tomonidan qabul qilingan matras o'lchamlari uchun Shimoliy Amerika standartiga asoslanadi:

  • A shoh karavoti (Kengligi 72-76 dyuym / 183-193 sm) deyarli to'rtburchak; Bu ikki kishiga mo'l-ko'l xonadan ko'proq narsani beradi, agar ular kichkina yoki juda do'stona bo'lsa, ehtimol uch kishi
  • A malika to'shagi (Eni 60 dyuym / 154 sm) ikkita kattalar uchun bemalol uxlash uchun etarli joy ajratilgan
  • A to'liq o'lchamdagi yotoq yoki ikki kishilik karavot (Eni 54 dyuym / 137 sm) kichkina malikaga o'xshaydi; ikki kishi buni biroz tor, bitta odam esa juda keng deb topadi
  • A bitta karavot yoki ikki kishilik karavot (38 dyuym / 96,5 sm) - bu qirolning kengligining yarmi, faqat bitta kishiga mos keladi.

To'shak va to'shaklarning o'ziga xos o'lchamlari mamlakatlar orasida farq qilishi mumkin (20 sm gacha, bu juda muhim); bundan tashqari, ularni belgilash uchun ishlatiladigan terminologiya yo vahshiy ravishda farq qilishi mumkin yoki chalkash tarzda o'xshash bo'lishi mumkin. Uzunliklar (boshdan oyoqqa) odatda 74 dan 80 dyuymgacha (188 dan 203 sm gacha), lekin u mamlakatlar orasida ham farq qilishi mumkin.

Xonalarni ulash

Ba'zi mehmonxonalarda ham bor birlashtiruvchi xonalar, ular orasidagi eshik bilan bog'lanishi mumkin bo'lgan alohida birliklar. Ular bir-birining xonasiga kirish huquqini saqlab qolishni istagan, lekin bitta xonada bo'lmaydigan guruhlar yoki oilalar uchun foydali bo'lishi mumkin. Bunday holda foydalanilmaganda, ular ko'pincha birlashtiruvchi eshiklari qulflangan oddiy xonalar sifatida ijaraga beriladi. Bog'lanish xonasida qolishning salbiy tomoni shundaki, boshqa ulanish xonasidan shovqinlar ba'zan ko'proq eshitiladi.

Suite

Suite - bu umumiy turar joy bo'limi sifatida mehmonxona tomonidan ijaraga olingan alohida xonalar to'plamlari. Suite odatda bir yoki bir nechta yotoq xonalarini va boshqa ba'zi xonalarni, masalan, yashash xonasini yoki yashash xonasini, ba'zida to'shakka aylanadigan divanni o'z ichiga oladi. Ovqatlanish, ofis va oshxona inshootlari ko'plab suitlarga qo'shiladi. Suite odatda mehmonxona xonasidan ko'ra ko'proq joy va mebel taklif qiladi.

Suite odatda hashamatli turar joy sifatida taqdim etiladi: ko'proq odamlarga (masalan, oilaga) bitta bo'linmada yashashga imkon beradigan yoki qulayroq uzoq muddatli yashashni ta'minlaydigan turar joy. Ko'pincha, ular ishbilarmonlarga va konferentsiya delegatlariga sotiladi, ular ikkinchi xonada kichik ofis yoki yig'ilish joyi sifatida xizmat qilishadi.

Qavatlar va ko'rinishlar

Bir necha qavatdan iborat mehmonxonalar binolarida yuqori qavatlardagi xonalar ko'pincha yanada jozibali deb hisoblanadilar, chunki ular yaxshi ko'rinishni, ko'proq shaxsiy hayotni ta'minlaydilar (xonaga derazadan xona ichiga kirib borish imkoniyati kam) va har qanday erdan uzoqroq joylashgan. baland tovushlar. Bu, ayniqsa, boshqa binolar bilan o'ralgan baland minoralarda tez-tez harakatlanadigan zich joylashgan joylarda joylashgan metropoliten mehmonxonalariga taalluqlidir. Teskari naqsh ikki qavatli motellarga taalluqlidir, bu erda pastki qavatdagi ijarachilar xonada to'xtab, yuklarni zinapoyaga ko'tarish o'rniga to'g'ridan-to'g'ri yuklarni tushirishlari mumkin.

Shuningdek, mehmonxonadagi ba'zi xonalar boshqalarga qaraganda yaxshiroq yoki yomon ko'rinishga ega bo'lishi mumkin; okean bo'yidagi turar joyning bir tomoni plyajga, boshqa xonalari esa yo'lga yoki magistralga qarab ketishi mumkin. Belgilangan manzara, manzara, landshaft yoki ajoyib vista mehmonxonaning faqat bir qismidan ko'rinib turishi mumkin; ba'zi xonalarda, shuningdek, ichki hovliga yoki boshqa bino devoriga qaragan holda, kunduzgi yorug'likka kirish imkoniyati kamroq bo'lishi mumkin.

Ko'rinishlar yoki yorug'lik jihatidan yaxshiroq deb hisoblangan xonalar yuqori narxlarda taklif qilinishi mumkin va ular uchun maxsus bron talab etiladi.

Ijro xonalari, dam olish xonalari va pollar

Hashamatli mehmonxonada ijro etuvchi zal

Ba'zi yuqori darajadagi mehmonxonalar maxsus xizmatlarni taklif qilishadi ijro etuvchi yoki klub qo'shimcha qulayliklarga ega xonalar yoki suitlar. Ko'pincha (lekin har doim ham emas) yuqori darajadagi xona narxi ijro etuvchi qavatlar ga kirishni o'z ichiga oladi ijro etuvchi yoki klub zali. Mehmonxonalarda qulay yashash joylari va dam olish uchun qulayliklar mavjud, masalan, xalqaro televidenie, press va konsyerj xizmati. Dam olish maskanida ma'lum vaqtlarda yoki hatto kun davomida atıştırmalıklar va ichimliklar berish odatiy holdir. Ba'zan ushbu qavatlardagi mehmonlar uchun nonushta dam olish xonasida, boshqa mehmonlar esa mehmonxonaning boshqa joylarida nonushta qilishadi.

Mehmonxonalar binolarining yuqori qavatlarida tez-tez ko'rinishni ta'minlash uchun dam olish joylari joylashtiriladi. Qulaylik uchun premium xonalar ko'pincha alohida qavatga yoki pollarga qo'yiladi (nomlangan) ijro etuvchi qavatlar yoki shunga o'xshash) zalga to'g'ridan-to'g'ri cheklovsiz kirish huquqi bilan; ushbu qavatlardagi mehmonlar ushbu xonalarda bo'lishlari uchun cheklangan. Bunday ob'ektlarning nomlanishi, mavjudligi, qulayliklari va ishlash tartibi har xil.

Chekish / chekmaslik

Shuningdek qarang: Tamaki

Mehmonxonalar odatda chekishni istamaydigan mehmonlarga chekishning o'ziga xos hidlari va boshqa nojo'ya ta'sirlari bilan kirishini ta'minlash uchun xonalarni "chekish" va "chekmaslik" (tamaki / sigaret / sigaret chekishni nazarda tutadi) deb belgilaydilar. Agar chekish qoldiqlarining yo'qligi yoki xonada chekish qobiliyati siz uchun muhim bo'lsa, bron qilish paytida xonangiz chekayotgan yoki chekmaganligiga ishonch hosil qilish yaxshidir. Agar sizga noto'g'ri xona turi tayinlangan deb hisoblasangiz, mehmonxonangizning old stoliga murojaat qiling va tegishli toifaga ko'chirishni so'rang.

Biroq, ko'plab zamonaviy mehmonxonalar nafaqat chekish xonalariga bo'lgan talabning yuqoriligi bilan emas, balki chekishni kimdir faollashtirishi mumkin bo'lgan zamonaviy tutun detektorlari tufayli ham mehmonxonaning mulkida chekishni umuman kechirmaydi. Shunday qilib, bu mumkin va tutun signalini bermasligini mehmonxona xodimlari bilan aniq tasdiqlamaguningizcha xonangizda chekish tavsiya etilmaydi. Ko'pgina mamlakatlarning qonunlari, baribir mehmonxona binosining istalgan joyida chekishni qat'iyan taqiqlaydi.

Ovqatlanish rejalari

Mehmonxonalar qo'shimcha ravishda narxga kiritilgan ovqatlanish xizmatini taklif qilishlari mumkin. Umumiy atamalarga quyidagilar kiradi:

  • Kontinental nonushta. Odatda iqtisod tomonidan taklif qilingan cheklangan ertalab pishiriqlar, kekler, yormalar, kofe yoki sharbat tanlovi, cheklangan xizmat ko'rsatadigan mehmonxonalar, bu erda restoran yoki oshxonada issiq ovqat berish mumkin emas. Byudjet zanjirlari buni ko'pincha xona narxiga qo'shib qo'yishadi.
  • Yotoq va nonushta (B&B). Ertalabki ovqat qo'shiladi. Bu oddiy rulon va kofedan tortib to keng bufetgacha bo'lishi mumkin. Bu atama ham murojaat qilinishi mumkin kichikroq muassasalar mehmonxonalarga muqobil bo'lgan.
  • Yarim taxta (aka yarim pensiya, nafaqa, o'zgartirilgan Amerika rejasi). Nonushta va qo'shimcha ovqat, odatda kechki ovqatni o'z ichiga olgan mehmonxona stavkasi.
  • To'liq taxta (aka to'liq pensiya, to'liq Amerika rejasi). Kuniga uch marta ovqatlanish narxiga kiritilgan mehmonxona stavkasi.
  • Hamma narsa kiradi. Barcha ovqatlar va ko'plab ichimliklar shu jumladan. "Bepul" ichimliklar ro'yxati odatda alkogolsiz va ba'zan arzon spirtli ichimliklar bilan cheklanadi. Brendli va premium alkogolli ichimliklar ko'pincha berilmaydi yoki qo'shimcha narxlarda mavjud.

Mehmonxona turlari

Turli xil sayohatchilarning ehtiyojlari yoki byudjetiga yoki turli kompaniyalarning ustuvor yo'nalishlariga mos keladigan har xil turdagi mehmonxonalar mavjud. Yulduzli reytinglar yordam berishi mumkin; ba'zan ularni turizm rasmiylari yoki mehmonxonalar assotsiatsiyasi boshqaradi, shuning uchun ular ma'lum darajada ob'ektivdir. Boshqa hollarda, ular deyarli o'zboshimchalik va ma'nosizdir.

Ya'ni, ba'zi bir tushunchalar va formatlar sanoat tomonidan bir xil qabul qilingan va ularni dunyoning deyarli hamma joylarida bir xil shaklda topish mumkin. Ba'zi mashhur va o'ziga xos mehmonxonalar turlari quyida muhokama qilinadi.

To'liq xizmat ko'rsatadigan mehmonxonalar

"To'liq xizmat ko'rsatuvchi mehmonxona" - bu amerikaliklar atamasi bo'lib, mehmonlarga keng xizmat ko'rsatadigan va odatda kecha-kunduz xizmat ko'rsatadigan mehmonxona. Ko'rsatilgan ko'plab xizmatlar xona narxidan ortiqcha to'lovlarni talab qiladi, ammo ularning mavjudligi "to'liq xizmat" deb nomlanadi. To'liq xizmat ko'rsatadigan mehmonxonada, odatda, 24 soat davomida qabulxona va xona xizmati, yuqori darajadagi oshxona va xizmat ko'rsatadigan restoran, shuningdek, mamlakat va mintaqa standartlariga bog'liq bo'lgan ba'zi dam olish maskanlari (ko'pincha fitness xonasi va suzish) mavjud. hovuz). To'liq xizmat ko'rsatadigan mehmonxonalar odatda nisbatan qimmatga tushadi va ularning asosiy xona stavkalari kamdan-kam turar joydan boshqa narsani o'z ichiga oladi, har bir qo'shimcha xizmatga nisbatan yuqori narxlar tushadi. Boshqa tomondan, to'liq xizmat ko'rsatadigan mehmonxonalardagi xonalarda odatda arzon mehmonxonalardagi xonalarda bo'lmagan ko'plab qulayliklar mavjud.

To'liq xizmat ko'rsatadigan mehmonxonalar odatda to'rt yoki besh yulduzli deb baholanadi yoki mahalliy reytingga nisbatan yuqori darajada ega bo'ladi. Ushbu toifaga biznesga yo'naltirilgan xalqaro zanjirli mehmonxonalardan ultra hashamatli butik mehmonxonalarga qadar keng imkoniyatlar kiradi. To'liq xizmat ko'rsatadigan mehmonxonalarning eng mashhur xalqaro brendlariga quyidagilar kiradi:

  • Marriott
  • Xilton
  • Sheraton
  • Sofitel
  • Shangri-La
  • Radisson
  • Hyatt

Cheklangan va tanlangan xizmat ko'rsatadigan mehmonxonalar

Cheklangan xizmat ko'rsatadigan mehmonxonalar to'liq xizmat ko'rsatish xususiyatlariga qaraganda pastroq narxlarni taklif qilishlari mumkin

"Cheklangan xizmat" yoki "tanlash xizmati" deb nomlangan mehmonxonalarda to'liq xizmat ko'rsatadigan mehmonxonalar ko'rsatadigan ba'zi xizmatlar va imkoniyatlar mavjud. Ushbu Amerika atamalari rasmiy ravishda aniqlanmagan va keng ko'lamdagi imkoniyatlarni qamrab olgan holda juda erkin ishlatilgan. Umuman olganda, nomlardan ko'rinib turibdiki, ushbu mehmonxonalar to'liq xizmat ko'rsatadigan mehmonxonalar taqdim etadigan ba'zi xizmatlar va imkoniyatlarni taklif qilmaydi (masalan, cheklangan yoki xona xizmati mavjud emas, hatto xonada restoran yo'q) va bunday mehmonxonalardagi xonalar sodda va kamroq qulayliklarga ega.

Mehmonxonalarning mashhur cheklangan yoki tanlangan brendlariga quyidagilar kiradi:

  • ibis mehmonxonalari
  • Holiday Inn Express
  • Ramada

Iqtisodiyot yoki byudjetli mehmonxonalar

Byudjet yoki iqtisodiy mehmonxonalar deb ataladigan mulklar eng past narxlarda turar joy bilan ta'minlashga qaratilgan. Bunga mehmonlar uchun mavjud bo'lgan qulayliklar va xizmatlarni cheklash va mehmonxonalar xonalarini kichikroq va soddalashtirib, ularning ko'pchiligini arzonroq narxga ko'chirish orqali erishish mumkin. Ko'pgina yangi iqtisodiy mehmonxonalar sarmoyalar va operatsion xarajatlar nuqtai nazaridan optimallashtirilgan maqsadga muvofiq mulkdir. Qadimgi mehmonxonalar ham bor, ular o'zlarini tejamkor mehmonxonalar deb bilishadi, chunki ularning me'yori yoshi o'tgan sayin sayohatchilar kutgandan ortda qolgan.

Ba'zi mashhur iqtisodiy mehmonxonalar brendlariga quyidagilar kiradi:

  • ibis byudjeti, ilgari "Etap mehmonxonalari" nomi bilan tanilgan, ular odatiy tartibning juda soddalashtirilgan versiyasidir ibis mehmonxonalari
  • Premer-Klas, boshqa frantsuz mehmonxona kompaniyasining ekvivalenti brendi
  • easyHotels, arzon turadigan easyJet aviakompaniyasini boshlagan xuddi shu tadbirkor tomonidan boshlangan, har bir xizmat, qulaylik yoki imtiyoz uchun oddiy turar joydan tashqari qo'shimcha haq olinadi.

Yangi motellarning qurilishi asosan tugaganligi sababli, avvalgi motel brendlari yoqadi Motel 6 va Super 8 iqtisodiyotga ko'chib o'tmoqdalar, cheklangan xizmat ko'rsatadigan mehmonxona sektori.

Motellar

Qo'shimcha ma'lumotlar: Motellar

Motellar, motorli mehmonxonalar, avtoulovlar uchun mehmonxonalar yoki avtoulovlar cheklangan xizmat ko'rsatadigan mehmonxonalarning arzon shakli bo'lib, bu avtoulovchilarga o'zlarining xonalariga avtoturargohdan to'g'ridan-to'g'ri kirishga imkon beradi. Ularning aksariyati tejamkorlikdan oldin qurilgan, cheklangan xizmat ko'rsatadigan mehmonxonalar tarmog'i 1980 yillarning boshlarida odatiy holga aylangan. Oddiy bir qavatli yoki ikki qavatli binolarda umumiy foydalanishga yaroqsiz va xona xizmati yo'q, ba'zida bu erda restoran yoki ochiq hovuz mavjud. Xonalar odatda a 1 yoki 2 yulduzli daraja va o'zlari uchun maxsus dush, yuvinish xonasi va "hammom" dush / hammom mavjud. Bir nechta "samaradorlik" birliklari qo'shimcha xarajatlar evaziga kichkina oshxonani o'z ichiga oladi.

In Portugaliya, Ispaniya, Italiya va ko'p Janubiy va Markaziy Amerika, bu atama birinchi navbatda zinoga tegishli bo'lgan muassasani anglatadi. Nemis tilida so'zlashadigan mamlakatlarda Roadhouse motel (rasthaus) oddiy iqtisodiyot, cheklangan xizmat ko'rsatadigan mehmonxonadir.

Mehmonxonalar

Dastlabki ma'noda, mehmonxona - bu yo'lda sayohat qilayotgan mijozlarni turar joy, oziq-ovqat va ichimliklar bilan ta'minlaydigan muassasa. Yo'lovchi temir yo'lining keng tarqalishidan oldin, murabbiylar uylari vaqti-vaqti bilan (ko'pincha 10-12 chaqirim oralig'ida qurilgan kichik qishloqlar qatorida) dam olish joylari bo'lib xizmat qilgan, ular ot sayohatida cheklovlarni hisobga olgan holda joylashtirilgan.

Avtoulovlar davrida sotuvchilar "mehmonxona" va "turar joy" kabi atamalarning ma'nosini suyultirishgan. Dastlabki stagecoach mehmonxonalarining har qanday funktsiyalarini taklif qiladigan har qanday muassasa, ovqatlanish xonasi bo'lmagan moteldan, pab yoki tavernaga, turar joysiz, restoran va barga ega to'liq xizmat ko'rsatuvchi mehmonxonaga qadar o'zini "mehmonxona" deb e'lon qilishi mumkin. ".

Aeroportdagi mehmonxonalar

Ba'zi aeroport mehmonxonalari terminallar yonida yoki yuqorida joylashgan bo'lishi mumkin

Aeroport mehmonxonalar, asosan, aeroportdan keladigan yoki jo'nab ketadigan mehmonlarga, tranzit yo'lovchilarga bog'langan reyslar va aviakompaniyalar ekipajlari o'rtasida sezilarli darajada to'xtash uchun mos keladigan shahar atrofidagi joylarda joylashgan. Aeroportdagi mehmonxonalar aeroport terminaliga ulangan bo'lishi yoki mehmonxonadan aeroport o'rtasida transport xizmati ko'rsatiladigan joydan tashqarida joylashgan bo'lishi mumkin.

Aeroportdagi mehmonxonalar sifat jihatidan farq qilsa-da, ko'plari xalqaro mehmonxonalar tarmog'ining bir qismidir. Ular ko'pincha joylashuvi sababli ma'lum bir zanjirda shunga o'xshash standartga ega bo'lgan shaharning markaziy mulkiga qaraganda past narxlarni taklif qilishadi. Aeroport mehmonxonalari shahar atroflarida qurilgan bo'lib, ko'pincha aeroportdan boshqa hamma narsaga kirish imkoniyati cheklangan va murakkab bo'lib, samolyot shovqiniga moyil (garchi yangi qurilgan aeroport mehmonxonalarining aksariyati ovoz o'tkazmaydigan darajada bo'lsa ham). Aeroportdagi mehmonxonalar kamdan-kam hollarda, ayniqsa, kerakli xona ko'rinishini ta'minlaydi; utilitar funktsiyani bajaradigan bo'lib, ular kamdan-kam hollarda shahar markazi yoki kurort hamkasblari kabi dizayn va inshootlarga investitsiyalarni jalb qilishadi. Mehmonxonalar dizaynerlari shuningdek, uchish-qo'nish yo'lagi va parvoz yo'llariga yaqin joyda qurilgan binolarning balandligida cheklangan. Hali ham aeroport mehmonxonalarini aeroport hududidagi konferentsiyalar va boshqa tadbirlar uchun ko'rib chiqish mumkin.

Tranzit mehmonxonalar

Tranzit mehmonxonalar, aeroport mehmonxonalarining ixtisoslashtirilgan shakli, terminal ichida aeroport holatida joylashgan bo'lib, sayohatchilar qabul qiluvchi mamlakat immigratsiya nazoratidan o'tmasdan xalqaro reyslardan kirishi mumkin. Tranzit mehmonxona, tranzitda bo'lgan va boshqa xalqaro reysga mezbon aeroportdan chiqmasdan chiqib ketishni rejalashtirgan havo sayohatchilari uchun qisqa muddatli (ba'zan besh yoki olti soat) turar joy sifatida mo'ljallangan.

Qisqa muddatli bozor tufayli qulayliklar o'zgaruvchan, lekin ko'pincha cheklangan. Ko'pchilik yoki barchasi asosiy narsalarni ta'minlaydi - yotoq, stol, dush, dush va Internetga kirish. Bir nechtasi mayda kapsulali mehmonxonalar bo'lishi mumkin; boshqalar sport zallari va kurortlar kabi premium-jihozlarni taklif etadi.

Kengaytirilgan mehmonxonalar / mehmonxonalar

Ushbu mehmonxonalar uzoq vaqt turadigan sayohatchilarning ehtiyojlarini qondirish uchun mo'ljallangan bo'lib, ular to'rt kechadan haftalarga yoki hatto oylarga qadar. Shunday qilib, ular mehmonxonalar va ijaraga olingan xonadonlar. Turli xilliklar, odatda, apart otel yoki uzoq muddatli turar joy:

  1. faqat shu maqsadda ishlab chiqilgan yoki shu maqsadga muvofiqlashtirilgan, aksariyat ijaraga olinadigan kvartiralar oddiy turar-joy binolarining bir qismidir.
  2. faqat ijaraga olinadigan xonalarni o'z ichiga oladi, doimiy ijarachilar yo'q va odatda binolarning ijaraga olinadigan xonalari, xonalari va kvartiralari va mehmonlar uchun umumiy xizmatlardan tashqari boshqa maqsadlarda foydalanilmaydi.
  3. mulkning aniq me'yoriga qarab, umumiy qabulxona xizmatlari, qabulxona, uyni saqlash va joyida gastronomiya choralarini o'z ichiga olgan ma'lum darajadagi xizmatlarni taqdim etish.

Uzoq muddatli va odatdagi mehmonxonalar o'rtasidagi farqlar quyidagilarni o'z ichiga oladi:

  1. kichik, bitta xonali xonalarga e'tibor qaratadigan oddiy mehmonxonalarga qaraganda kengroq xonalar va lyukslar tanlovi kengroq
  2. xonalar va lyuks xonalar odatda sayohatchilarga o'zlari uchun ovqatlanishlari uchun oshxona / ovqat tayyorlash maydonchasini o'z ichiga oladi (boshqa gastronomiya imkoniyatlari saytda taqdim etilganligidan qat'i nazar)

Bunday mehmonxonalar odatda sayohatchilarning ikki guruhiga mo'ljallangan. Ulardan biriga uzoq vaqt davomida ish joyida bo'lmagan, ammo doimiy yashash joyidan to'liq ko'chib o'tmagan ishbilarmon sayohatchilar kiradi. Ushbu xususiyatlar tez-tez biznes markazlari bo'lgan shaharlarda yoki uning atrofida joylashgan bo'lib, ko'pincha markaziy biznes tumanlari, biznes parklari yoki sayohatchiga yaqin bo'lishni istagan joylari yonida joylashgan, shuningdek transport infratuzilmasi (yo'l) bilan yaxshi bog'langan. / magistral yo'l tarmog'i, aeroportlar, temir yo'l stantsiyalari). Ikkinchisi esa ta'tilni bir joyda o'tkazishni va o'zlarini qisman yoki umuman qondirishni istagan sayohatchilarga qaratilgan. Ular ko'pincha dam olish maskanlarida uchraydi va sayyohlik oilalari ehtiyojlariga ko'proq yo'naltirilgan holda, biznesga yo'naltirilgan imkoniyatlar kamroq bo'lishi mumkin.

Uzaytirilgan mehmonxonalar zanjirlari va brendlariga misollar:

  • Residence Inn va TownePlace Suite dan Marriott
  • Staybridge Suites dan InterContinental Hotels Group
  • Homewood Suites by Hilton va Home2 Suites by Hilton
  • Adagio va Suite Novotel dan Accor
  • Hyatt uyi (ilgari nomi bilan tanilgan Summerfield Suite)

Butik mehmonxonalar

"Butik mehmonxona" dastlab o'ziga xos xususiyatni anglatar edi, ko'pincha bu kichik darajadagi mustaqil, oldindan belgilangan formatga yoki zamonaviy mehmonxonalar tarmog'ining brendiga mos kelmagan. Kategoriya bilan bog'liq bo'lgan fazilatlar ma'lum darajada hashamat bilan bir qatorda kichik o'lchamlar edi; "butik" mulki nisbatan kam sonli sayohatchilarga xizmat ko'rsatadigan, ammo ularga yaxshi xizmat ko'rsatadigan ixtisoslashgan operator edi.

Ushbu atama mashhur bo'lib, odatda turli xil xususiyatlarning maqomini oshirishi mumkin bo'lgan ijobiy ma'nolarga ega bo'lib, u mehmondo'stlik sohasi tomonidan keng qo'llanildi. Dastlab "butik" kichik hajmdagi hashamatli mulk haqida xulosa chiqargan bo'lsa, sayohatchiga mehmonxonada ma'lum darajada yoki umuman etishmayotgan narsa bo'lishi mumkin. Zanjirli mehmonxonalarga mustaqil alternativa maqomi ham mavjud bo'lgan mulk operatorlari tomonidan assotsiatsiyaga yoki zanjirga qo'shilishlari, hamda mehmonxonalarni ekspluatatsiya qiluvchi kompaniyalar tomonidan butik mehmonxonalarni o'zlari sotib olishlari yoki yaratishlari bilan susaytirilmoqda.

Butun mehmonxonalarga o'z portfellarini kengaytirish uchun maxsus mehmondo'stlik kompaniyalari tomonidan yaratilgan brendlarga quyidagilar kiradi.

  • Hashamatli kollektsiya Marriott tomonidan
  • Waldorf Astoria Hotels & Resorts Xilton tomonidan
  • MGalereya tomonidan Accor

Butik mehmonxonalarga o'xshash ba'zi xususiyatlarga ega bo'lgan o'rnatilgan yuqori darajadagi zanjir brendlaridan farqli o'laroq, butikka xos brendlar odatda mulkning asl nomidan ustun turmaydi. Zanjir nomi ba'zi kommunikatsiyalarda ko'rsatiladi, ammo ikkilamchi tartibda.

Katta eski mehmonxonalar

AmsterdamAmstel mehmonxonasi o'zi diqqatga sazovor joy va sayyohlarni jalb qiladi

Ko'pgina shaharlarda bitta mavjud mashhur eski mehmonxona, odatda Viktoriya davriga qaytadi, bu tarixiy edi The turar joy. Ko'pincha bu mehmonxonalar temir yo'l yo'lovchilariga "reaktiv to'siq" va ishonchli tijorat aviatsiyasidan ancha ilgari xizmat qilishgan. Ba'zilar o'zlarining diqqatga sazovor joylariga aylanishdi.

Albatta, yangi hashamatli mehmonxonalarda qulayliklar bo'lishi mumkin, ammo eski joyda keshet mavjud.

Kapsülli mehmonxonalar

Kapsülli mehmonxona - bu Yaponiyada ishlab chiqarilgan, mehmonxonalarni modulli plastik yoki shisha tolali bloklarda ("kapsulalar" deb nomlangan) taxminan 2 m (6 fut 7 dyuym) dan 1 m (3 fut 3 dyuym) gacha 1,25 m ( 4 fut 1 dyuym). Kapsül asosan uni yotqizish yoki uxlash uchungina mos keladi, garchi ba'zilarida televizor, elektron konsol va simsiz Internet aloqasi mavjud bo'lib, mehmonlar uxlashdan oldin dam olishlari yoki ko'ngil ochishlari uchun.

Kapsülli mehmonxonalar kosmosdan maksimal darajada foydalanishni ta'minlash uchun yonma-yon joylashgan va bir-birining ustiga joylashtirilgan bir nechta kapsül bo'linmalaridan iborat. Kommunal ob'ektlar odatda juda cheklangan bo'lib, ular umumiy yuvinish xonalari va bagaj shkaflarini o'z ichiga oladi (chunki kapsulada chamadon uchun joy yo'q), lekin ba'zida restoran yoki savdo avtomatlari ham mavjud. Kapsülli mehmonxonalar odatdagi mehmonxonalar tomonidan taqdim etiladigan xizmatlarni talab qilmaydigan mehmonlar uchun arzon va oddiy tunni ta'minlashga mo'ljallangan. Ular odatda kamdan-kam hollarda, yoki umuman Yaponiyadan tashqarida topilgan, ammo u erda mashhur bo'lib qolmoqda.

Dam olish maskanlari

Shuningdek qarang: Dam olish maskanlari

Kurort mehmonxonasi - bu mahalliy jamoadan ajralib turadigan, ayrim hollarda darvozali jamoada joylashgan turar joy, ovqatlanish, xarid qilish va dam olish joylari. Dam olish maskani asosiy diqqatga sazovor joylar bilan birlashtirilishi mumkin, masalan tosh ko'tarish tizim, golf maydonchasi, kazinolar yoki park.

Dam olish maskanlari erlarni o'rganish uchun kamroq imkoniyat yaratsa-da, ular konferentsiyalar va oilaviy dam olish uchun foydalidir va kamayadi jinoyat xavf. Ba'zi joylarda, masalan Kankun, Feniks, Las-Vegas, va boshqalar; dam olish maskanlari - bu mehmonlar butun ta'til / ta'tilni erni o'rganish yoki dam olish joylari tashqarisidagi yaqin joylarga tashrif buyurish uchun ketmasdan o'tkazadigan joy.

Mehmonxona xizmatlari

Mehmonxonadagi tomidagi basseyn Rio-de-Janeyro

Odatda mehmonxonalar boshqa turar joylardan ajralib turadigan bir qator xizmatlarni taqdim etadi. Ko'rsatilayotgan xizmatlar qatori odatda mehmonxonaning yulduz reytingini aniqlashda hal qiluvchi rol o'ynaydi, shuningdek narxlarga ta'sir qiladi, shu bilan birga mehmonxona xizmat ko'rsatmoqchi bo'lgan sayohatchilar guruhi ta'sirida.

Mehmonxona xizmatlari quyidagilarni o'z ichiga olishi mumkin:

  • Old stol / ziyofat, mehmonlarni kirib-chiqishlarini tekshirish, ularga hisob-kitob qilish va to'lovlarni yig'ish, shuningdek, mehmonlarning turli xil so'rovlari va so'rovlari to'g'risida g'amxo'rlik qilish. Ushbu bino deyarli barcha zamonaviy avtomatlashtirilgan xizmatlardan tashqari barcha joylarda joylashgan bo'lib, mehmonlar o'zlarini avtomatlashtirilgan kioskalardan foydalanib o'zlarini tekshiradilar.
  • Uyni saqlash, mehmon xonalarini (shuningdek, umumiy joylarni) tozalash, shuningdek choyshablar, yostiq kiyimi va sochiqlarni almashtirish, qulayliklar va minibar tarkibini to'ldirish va shu kabilar. Bu har qanday mehmonxonadagi mulk uchun juda yaxshi standartdir, ammo uyni saqlash hajmi va chastotasi juda farq qilishi mumkin. Agar siz yolg'iz qolishni ma'qul ko'rsangiz, ko'plab mehmonxonalar "bezovta qilmang" deb nomlangan eshikni osib qo'yishingiz mumkin.
  • Bathroom amenities, including towels, toiletries (soap, shower gel, shampoo, body/hand lotion), bathrobes, slippers; non-bathroom amenities include pens, stationery, sewing kits and shoe-polishing. Toothbrushes and toothpaste are standard in some countries but not others. Most basic and inexpensive hotels would only provide the very basic of those (if any), while luxury hotels usually pride themselves with a wide selection of complimentary cosmetics bearing an upscale brand and all other amenities from the list. Items that can be used up or will be thrown away and replaced if you start using them (like pens, soap, and shower caps) are fine to take with you even if you don't use them up.
  • Useful appliances such as hairdryers, irons and ironing boards, refrigerators, and microwave ovens. Depending on the hotel's standard, they are to be found in every room, can be borrowed from the reception being shared among the guests, are available in common service rooms or are not available at all
  • In-room o'yin-kulgi options such as TV or pay-per-view movies. It was usual in the earlier decades to provide a radio in the room; this function may now be integrated into the TV or alarm clock.
  • Internet connectivity by WiFi, available in the room, specific common areas only or throughout the property. This is becoming standard in most hotels; whether the service is free or paid may vary. It is not uncommon for high-end hotels to charge substantial fees for Internet connectivity or local 'phone service which a more modest property would have included with a room at no extra charge.
  • Gastronomy / meal service, discussed above. In economy limited service properties with no restaurant, the room price sometimes includes a "continental breakfast" which consists of simple pastries, muffins, cereals, coffee or juice.
  • Room service, which is usually understood as the ability to have a member of staff come to the guest's room at any time, or at specifically limited times, and provide them with an item or service. This is most widely used to order food or drink items to be brought to the room.
  • Minibar, which is basically a selection of snacks and beverages to be found in the room, which can be consumed by the guests and usually incurs additional charges for every item consumed. Minibar items are often very small in size compared to the same products usually available for sale outside of hotels, and even more often are very expensive compared to usual retail prices. In other hotels they may have a store next to the lobby to sell the snacks, bottled water, toiletries and other personal items instead such as 'The Market' in the Marriott Courtyard.
  • Kir yuvish, which can be charged per piece or per kg. In more expensive hotel laundry services can be part of their concierge service in which clothes can be picked up and washed, dried and pressed at a per piece charge while in more budget accommodations laundry can be self served using coin operated washers and dryers. Others may have an attendant in the laundry room charging per kg to wash, dry and fold the clothes.
Electric kettle, cups, glasses and tea in a Japanese hotel room
  • Tea- and coffee-making facilities, which usually boil down to an electric kettle and a set of cups, and is usually provided free and, in Western countries, found standard even in relatively inexpensive hotels. It is common for the hotels to provide single-portion servings of instant coffee, bagged tea, milk or creamer and sugar (nowadays often also artificial sweeteners). More upscale hotels would replace or append this with more sophisticated espresso machines using pre-packaged coffee servings, such as Nespresso or Keurig. In North America, drip or pod coffeemakers are more common in hotel rooms than electric kettles.
  • Turndown service is offered by some more upscale properties, consisting in members of staff converting the room from day to night use
  • Wellness, fitness and spa facilities, which often include a fitness room and a swimming pool, less often a sauna, massage/therapy rooms (with staff and services rendered, obviously) and beautician/hairdresser salons.
  • Business centres, where business travellers may access equipment and services such as computers, printers, fax and copying machines for free or for a cost. In some hotels, fax (at a fixed price per-page) and currency exchange is available at the front desk.
  • Concierge, a specific member of staff performing requests such as event and ticket bookings
  • Shuttle Transportation, in vans, mini-buses (seating 24 or less) or even a car to transport guests to and from nearby attractions, airport terminals, train stations, car rental office, bus stations, or to anywhere of a guest's request after completing a stay. Some hotels pick up and drop off at regular intervals while others are on demand. Usually such services are limited in availability and limited to a short distance from the hotel (usually 5mi/8km radius). Not a full taxi service.
  • Wake-up calls: if your room has a phone, as many hotel rooms do, you can request a phone call from reception at a particular time in the morning to wake you up. Wake up calls are often provided as an automatic service which you programme the phone to provide.

Hotels may also charge a mandatory fee in addition to the standard room and board charge to provide access to additional facilities. This is typically called a Resort Fee and can include access to things such as exercise facilities, pools, and high-speed internet access.

In some hotels (particularly downtown in medium/large cities) additional fees apply for parking. Airport hotels will sometimes provide shuttlebus services from the hotel to the air terminal at regular intervals.

Star ratings

Shuningdek qarang: Rating systems

In many countries of the world hotels feature a rating, reflecting their supposed standard. This rating is most frequently expressed in stars, with one star meaning the lowest standard, and five stars meaning the highest standard. In some countries, other systems are employed, such as letters or particular names. See our article on rating systems tafsilotlar uchun.

The hotel rating is usually done by a state authority or industry organization in a given country, and is most often based on "hard" criteria that are clear and easy to appraise, such as whether the hotel has a given facility or service available. Therefore, hotel ratings will usually tell you whether the hotel has a swimming pool or room service, but not whether the rooms are truly comfortable or the personnel is friendly and courteous.

In some countries more than one classification is in use, e.g. when an external organization, such as an automobile club, uses their own rating. Wherever a star rating is not officially regulated, some properties may simply give themselves as star rating at will, e.g. some hotels in Dubay refer to themselves as six- or seven-stars, implying they are even better than the five-star properties elsewhere in the world. There are also some global ratings, e.g. some hotel organizations like Leading Hotels of the World perform inspections at member and aspiring member properties against their own standards. Finally, package tour companies often give properties their own star or star-like ratings (e.g. by awarding them one to five "suns") in their catalogues.

Hotel chains

Brands, management and ownership

Unusually for a major tourist destination, on Las Vegas Strip hardly any hotels are owned by the international chains listed below (though such hotels are elsewhere in Las Vegas)

A "hotel chain" is usually meant to represent a collection of hotels under the same brand, management or ownership. Similar expressions exist in other languages (e.g. "Hotelkette" in Germany, which is a direct analogue), while in some languages the reference to network is used. A hotel chain would usually use a specific brand which becomes a part of the name of every hotel in the chain, and has all the hotels follow a number of standards. Do note, however, that the amount of uniformity and standardization within hotel chains can vary, and a hotel chain may include very different properties of different standards under a common brand.

While not obvious to travellers it is worth noting that the hotel's brand does not imply its management or ownership. A hotel may be owned by a separate entity and operated by another, unrelated directly to the company providing the brand name by means of franchise agreement. Often hotel chains contain a mix of properties owned and operated by the "mother company", only managed by it and ones that are completely franchised out. For example, most Hilton hotels around the world are not owned, or even operated, by Hilton Worldwide.

Therefore, three types of businesses evolved in conjunction with operating hotels:

  • Hotel chain operators, which often act as master franchisees providing brand concepts, names, standards and often management guidance to individual hotel operators. They may provide local management to all, some or none of the hotels within their chains; often the chain merely sets standards and inspections while hotel management companies handle daily operations for individual hotel properties. The chain provides marketing, advertising and a central reservation system.
  • Hotel management companies, which operate the hotel by employing the staff and using infrastructure to provide hotel services, collecting revenues and splitting them between themselves, the hotel chain operator / franchisor and the owner of the property
  • Real estate holding companies, which own the hotel properties. This is often split between developers, who basically create hotels, building them from scratch or refurbishing existing buildings with the help and guidance of hotel chain operators and hotel management companies, and investment companies, who buy already operating hotel properties from developers. In some cases, the same franchisees may own multiple hotels with different brand affiliations for each.

Sometimes a large hospitality company would have separate entities performing each of those roles, which may or may not cooperate on specific properties depending on circumstances and needs. Travellers are almost always only presented with the name of the hotel chain operator and/or the specific brand and it may not be obvious who actually operates and owns the hotel. This may or may not be relevant, as in some chains owned and operated properties might be held to different standards from franchised properties.

Many hotel chain operators choose to operate multiple hotel chains and brands to cater to a wider range of travellers by including properties in multiple price ranges; for instance, a property which does not meet the standards to be a Days Inn can be marketed by the same chain as a Knights Inn. A chain normally associated with full-service hotels can launch an "express" or "econo" marque under different branding to enter the economy limited service price range, where a hotel only has the most basic motel-like amenities, without undermining its core brand. This form of market segmentation often also serves as a means for franchisors to circumvent restrictions where a franchisee is contractually guaranteed a minimum distance between hotels or motels of the same franchised brand.

Hotel Loyalty Programs

Hotel Loyalty Programs are loyalty programmes operated by hotel chains, that are in many ways similar to frequent flyer programmes. The purpose of Hotel loyalty programs are to ensure that a hotel company retains its clients as frequent guests by offering benefits for staying as a guest or booking conference rooms and facilities at their hotels. The basic idea is every eligible hotel night or every dollar you spend at hotel brands participating in the corporate hotel loyalty program earns points, which can be exchanged for rewards like hotel rooms, room upgrades and airline miles. Hotel co-branded credit cards are a common strategy for earning hotel loyalty points and benefits when not staying at hotels.

An additional incentive for a hotel frequent guest is premium membership. Each corporate hotel loyalty program has its own criteria for elite membership. Hotel loyalty program elite membership is generally earned by a frequent guest when certain thresholds are met for the number of hotel stays, hotel nights, or money spent. A hotel stay is defined as consecutive nights at same hotel under same name, regardless of the number of different reservations.

Elite membership in a hotel loyalty program is generally based on activity within a calendar year. Sleep at the loyalty program member hotels for sufficient nights or stays, or spend enough money and you'll get a silver/gold/platinum/diamond hotel program membership card entitling you to various perks, such as hotel points bonuses, lounge access, free upgrades, guaranteed rooms, etc. High level elite membership in the major hotel chain loyalty programs, generally with the benefit of complimentary room upgrades, takes between 25 and 75 hotel nights in a 12-month period.

Some hotel chains, particularly in the luxury segment, operate programs that do not award points, but offer frequent guest recognition with added value benefits such as complimentary room upgrades, restaurant and spa discounts, and additional amenities in recognition of the loyal guest.

International chains

International hotel chains are a popular choice with business travellers, as they generally offer standardized predictability. The downside for leisure travel is that they are rarely very exciting or exotic, and there can still be considerable variation within the brand.

The following lists major international hotel chains only, i.e. those with significant presence (~500 hotels or more) on all or almost all inhabited continents. Local chains can be found in individual country articles.

Mercure Hotel behind the iconic clock of Gare de Lyon, Paris
  • Accor is a French company operating thousands of hotels throughout the world, but with relatively limited presence in Shimoliy Amerika. Accor runs the Le Club Accorhotels loyalty scheme, offering the possibility to exchange points for miles with most frequent flyer programmes. A similar programme is operated for business travellers.
    Some of their brands are:
    • Sofitel luxury hotels
    • MGallery brand used for upscale boutique hotels
    • Pullman upscale, full-service hotels emphasizing modern design
    • Novotel mid-range hotels with a high level of standardization. Suite Novotels are ones offering extended-stay features
    • Mercure mid-range hotels with more variation between properties
    • Accor Vacation Clubtimeshares
    • Adagio extended-stay properties, with the Adagio Access budget-oriented sub-brand
    • ibis hotels, the very popular range of inexpensive hotels offering reasonable standard, now encompassing three sub-brands:
      • the "red pillow" standard ibis hotels, which are basically properties purpose-built to ibis standards, which are the same throughout the world
      • the "green pillow" ibis Styles, which are most often conversions from other brands and thus offer much less standardization, but in turn always feature free WiFi and breakfast included in the room rate. The brand was previously called all seasons
      • the "blue pillow" ibis budget hotels, which are very basic properties with minimum comforts and facilities, aimed at the budget travellers. This brand includes rebranded former Etap Hotels
  • Best Western International is the world's largest hotel brand with more than 4,200 hotels in 80 countries. "The Best Western Motels" were founded in 1946 as a referral chain, a co-operative owned by individual member hotels which each display their own local name alongside the chain's branding. The chain itself does not own any hotel properties. They place little emphasis on standardization across properties, although certain corporate standards have to be kept by all Best Western hotels. In the new millennium, they introduced Best Western Plus va Best Western Premier designation for properties offering higher standards than regular Best Westerns. Ularning Best Western Rewards loyalty programme has partnerships with various airlines and travel service providers in different countries.
  • Radisson Hotel Group, a combo of U.S.-based Carlson and Sweden-based Rezidor, is now owned by a Chinese conglomerate. Their brands include:
    • Quorvus Collection
    • Radisson upscale hotels. The brand had an offshoot, formerly called Radisson SAS and co-operated with SAS Scandinavian Airlines, now branded Radisson BLU.
    • Park Plaza full-service hotels - actually operated under a marketing agreement by a separate European company which also runs art'otels
    • Radisson tomonidan Park Inn mid-range standardized hotels
    • Country Inns & Suites by Carlson, limited-service properties mostly found in North America and India
      Choice hotels at the Berlin travel fair; their brand logos are displayed on the wall
  • Choice Hotels International is a company started in the USA, with a strong presence there and in Kanada va Nordic Countries in Europe, but much less prominent everywhere else. Their loyalty programme, Choice privileges, has point exchange partnerships with almost all airlines operating in United States, but very few elsewhere. Some of their brands are:
    • Ascend upscale hotels in North America and Scandinavia
    • Klarion full-service hotels
    • Quality Inn mid-range hotels
    • Comfort Inn limited-service hotels
    • Sleep Inn, Rodeway Inn va Econo Lodge economy hotels and motels
    • Cambria Suite, Comfort Suites, Mainstay Suites va Suburban extended-stay properties
  • Hilton Worldwide is perhaps the most known American hotel company focusing on upscale properties. Over time, they have built a selection of brands:
    • Waldorf-Astoria luxury boutique, usually historic, hotels, including many grand old hotels
    • Conrad luxury hotels, named after the company's founder, Conrad Hilton
    • Hilton upscale hotels
    • Doubletree full-service hotels
    • Xilton Garden Inn mid-range hotels
    • Hampton by Hilton / Xempton Inn limited-service hotels
    • Embassy Suites, Homewood suitlari va Home2 extended-stay brands
    • Hilton Grand Vacations brand of timeshare properties
    • Ularning Hilton Honors loyalty scheme has partnerships with most airlines and travel service providers worldwide.
  • Hyatt Hotels focuses on the upper end of the market and is highly concentrated in North America, but expanding globally. It is relatively the smallest of the American-based global hospitality groups by number of properties. The company brands include:
    • Hyatt, Park Hyatt, Grand Hyatt va Hyatt Regency upscale full-service hotels
    • Andaz boutique hotels
    • Hyatt Place a limited-service brand
    • Hyatt House extended-stay brand, formerly called Summerfield Suites
    • Hyatt Residence Club brand of timeshare properties
    • Hyatt Gold Passport loyalty programme
Hotel Intercontinental in Kobul, still carrying the name though not any longer part of the chain
  • InterContinental Hotels Group (IHG), based in the United Kingdom, lays claim to being the largest hotel group by number of rooms. Their brands include:
    • InterContinental luxury hotels
    • Indigo boutique hotels
    • Crowne Plaza full-service hotels
    • Holiday Inn mid-range hotels
    • Holiday Inn Express limited-service brand, offering free breakfast and WiFi worldwide
    • Candlewood Suites va Staybridge Suites extended-stay brands
    • IHG Rewards Club loyalty program, which offers free WiFi at IHG properties to all members
  • Groupe du Louvre if a French company which operates various chains of hotels of various standards, with a loose association between them and a focus on Europe with only a token North American presence with singular Golden Tulip va Konkord hotels. The group members are:
    • Golden Tulip Hospitality Group, operating hotels on six continents under three brands:
      • Tulip Inn, offering limited-service accommodation at a three-star standard
      • Golden Tulip, which is a notch higher and aspires to four stars
      • Royal Tulip, a new concept of full-service, five-star hotels
      • There is a common loyalty programme run for all Tulip-branded hotels, called Flavours, which rewards frequent travellers and enables them to earn miles for their stays with selected SkyTeam va oneworld airlines.
    • In addition to that, they operate three French hotel brands directly controlled by Louvre Hotels:
      • Premiere Classe brand of budget, "one star" properties, competing primarily with Accors' ibis budget, an located mainly in France, with a few hotels in other European countries
      • Campanile, a brand of modest two or three-star hotels located mostly on the outskirts of cities and catering to motorized travellers. They can be found in most Western European countries and in Polsha.
      • Kyriad is a chain of hotels equivalent to Golden Tulip in France. Some properties of higher standard are designated Kyriad Prestige
    • The Concorde Hotels & Resorts chain of luxury hotels is "affiliated" with Louvre Hotels and manages a small number of boutique hotels, often not bearing the Konkord name explicitly, in Europe and North Africa, plus two hotels in Japan and one in Boston in the USA.
    • While there is no loyalty programme for guests of Premiere Classe, Campanile, Kyriad va Konkord hotels, they can all earn miles for their stays with the FlyingBlue frequent flyer programme of AirFrance-KLM.
A Marriott hotel in the U.S. Virgin Islands
  • Marriott International is an American-based hospitality group focusing on luxury and upscale segments with their numerous brands:
    • The Ritz-Carlton top-level luxury hotels brand
    • BVLGARI Hotels & Resorts luxury design hotels branded by the designer label
    • JW Marriott, Marriott va Renaissance luxury hotels
    • EDITION va Autograph Collection boutique hotels
    • Gaylord Hotels in the USA, which, unlike the name may suggest, is not catering to LGBT travellers but is rather a brand of very large convention centres and theme resorts acquired by Marriott
    • AC hotels by Marriott chain in Mediterranean Europe
    • Courtyard by Marriott brand of mid-range hotels
    • SpringHill Suite va Fairfield Inn & Suites limited-service brands, primarily found in North America
    • Marriott Executive Apartments, TownPlace Suites va Residence Inn extended-stay brands
    • Marriott Vacation Club International, Grand Residences Club va The Ritz-Carlton Destination Club brands of timeshare properties
    • 'Marriott Rewards loyalty programme
    • The Luxury Collection of boutique and landmark luxury hotels
    • Vestin, Sheraton, Le Meridien va St. Regis upscale full-service hotels
    • Four Points by Sheraton, a limited-service offshot of the Sheraton brand
    • W hotels, a brand of trendy, modern design-themed upscale full-service hotels
    • aloft, a brand similarly emphasizing modern design and trendiness, but in the limited-service market
    • element extended stay hotels with an environmental theme and eco-friendly features
  • Wyndham Hotel Group based in the USA, has amassed a huge portfolio of brands through its many acquisitions under its past guise of Cendant Corporation:
    • Vindxem full-service hotels, including sub brands Grand Wyndham va Wyndham Garden
    • Wingate by Wyndham mid-range limited-service hotels
    • Hawthorne Suites extended-stay hotels
    • TRYP by Wyndham, urban hotels in several European and South American cities operated under a franchise agreement with Sol Melia Hotels of Spain
    • Ramada Worldwide brand with sub-brands like Ramada encore, Ramada Limited yoki Ramada Plaza
    • Dream Hotels, Night Hotels va Planet Hollywood brands of themed / designer properties
    • A plethora of inexpensive hotel and motel brands with presence mostly in North America, including the iconic Xovard Jonson, Days Inn, Super 8, Knights Inn, Baymont Inn and Suites, Microtel Inn and Suites va Travelodge (in North America only, Travelodge in the UK is an unrelated company)
    • Several brands of resorts and holiday villages offering holiday rental properties under the umbrella of Wyndham Vacation Rentals
    • Wyndham Vacation Ownershiptimeshare brand, with several sub-brands
    • RCI va The Registry Collection, offering "vacation exchange" services to timeshare owners
    • Wyndham Rewards loyalty scheme

There are also other hotel chains, focusing on top-level luxury hotels only, who have a limited number of properties but remain world-known names for their high standards, global reach and landmark properties. Some of those are:

Shuningdek qarang

  • Katta eski mehmonxonalar — luxurious hotels that have been around for decades and often double as sights
  • Motellar — lower-budget hotel-like accommodation often located along highways
Bu sayohat mavzusi haqida Mehmonxonalar bor qo'llanma holat. Unda butun mavzuni qamrab olgan yaxshi, batafsil ma'lumotlar mavjud. Iltimos, o'z hissangizni qo'shing va buni amalga oshirishda bizga yordam bering Yulduz !